Why does the HP Print and Scan Doctor Cannot Communicate with Printer?

 

HP print and scan doctor is a unique diagnostic tool that is used to detect and resolve printing and scanning issues. This tool is used to check the status of the printer. HP print and scan doctor tool is used to align the printhead, print diagnostic information, ink level information, to solve the firewall problems, etc. Sometimes the HP scan doctor fails to communicate with the printer. HP print and scan doctor download is a very easy process but sometimes it shows the communication error. In this blog, we are going to discuss how to fix the HP Print and Scan Doctor communication error.

Solutions to fix the HP print and scan doctor communication error

The communication of the software to the printer is very important to use the HP print and scan doctor software. No communication to the software means you are not able to locate the printer in the list. To fix this error follow the following instructions:

  1. First of all, you need to disconnect the USB or any other cable from the printer. Now, try to print a self-test paper to check if the printer is working in a standalone state. If the self-test paper cannot be printed then, the issue is with the hardware. In this case, you should check the manual carefully or consult the technical professionals for the solution.
  2. Reconnect the USB cable and try to print the paper. If you are unable to print the paper, then maybe the issue is with the cable connection. 
  3. Another thing that you can do is, disconnect the power cord. After that wait for a while. After some time reconnect the power cord and try to print the papers.
  4. You have to make sure that no external device should be connected to your USB cable. If connected then remove it immediately and connect the printer with the computer.
  5. Please note that the cable length should be 3 meters only.
  6. Turn off the devices like TV, radio, cordless phone, lamp, wireless routers, etc because these devices cause electromagnetic interference. Now try to restart the print job.
  7. If you are connecting your printer through a parallel port, then make sure that the power cable should be IEEE- 1284 compliant. Because the power cable of this feature causes less electromagnetic interference. You can check the parallel port mode through the device manager on your computer.
  8. Try to press the restart button 2-3 times so that your printer discovers the software.
  9. If the restarting of the printer is not working, then check the connection of the printer and the network. The issue may be with the internet connection or maybe with the printer cable connection.
  10. You have to make sure that your printer should be connected properly through the wired connection or wireless connection.
  11. If still, the issue is there, then uninstall the printer drivers and again reinstall.

So, this is the complete blog about the troubleshooting of HP scan doctor communication error. By following the above-mentioned steps you can resolve the issues related to HP print and scan doctor. If still, you are facing any issue with any above-mentioned points then please feel free to contact the HP support center. The technical professionals will guide you to resolve your issue regarding HP print and scan doctor download.

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