Why Does HP Print And Scan Doctor Show Red Cross Mark? How To Fix The Issue?

 

All of you must be aware of the HP print and scan doctor tool by now. For HP printer users it plays a very crucial role in diagnosing and resolving printer issues. The HP print and scan doctor download can be done from HP printer official website. HP print and scan doctor plays the role of HP scan doctor and HP print doctor individually for the HP scanner and printer problems. The HP scan doctor diagnoses the issues and then resolves them or gives instructions to the user to resolve them. In case you notice a red cross mark on the HP Print and Scan Doctor then, it implies that there is some major issue with your printing device and you need to follow the on-screen guidelines to solve it. Now, follow this article to know how to resolve issues with your HP printer or scanner.

How To Fix The Red Cross Mark Issue On HP Print And Scan Doctor?

Whenever your HP print and scan doctor diagnoses an issue with the device it will prompt you about the same and then put forward instructions to resolve it. But, whenever you notice a red mark on the HP Scan doctor then it is a sign of some major issue with the device or its software. So follow these instructions to fix this issue;

  1. Once the HP print and scan doctor is successfully downloaded and installed on your device, launch it from the desktop shortcut.
  2. When you launch the software, you will observe a Start tab on the welcome screen, tap on it.
  3. AFor the printer that is connected to your PC device, a list will prompt up.
  4. Choose the name of HP printer for which you desire to use the HP print and Doctor.
  5. If you don’t see your printer on the list then switch the power off and then on and hit the retry button to refresh the list.
  6. In case, there are still some issues then follow the manual for instructions to add the printer with the software. 
  7. If you encounter a scanning issue then click on ‘Fix Scanning’.
  8. If you encounter a printing issue then click on ‘Fix Printing’.
  9. After scanning, you will observe the following results;
  • If you observe a green tick then it implies all issues are resolved and there are no more issues with the HP printer.
  • In case you notice a wrench icon, it implies there are minor issues which can be easily resolved by the software.
  • If you notice a red cross mark then, it implies that there is some major issue with your HP printer and to resolve them you need to follow the on-screen instructions on your HP print and scan doctor.
  • If you observe a yellow exclamation mark then chances are that you have skipped or missed some steps and the test was not complete. For that you have to run the HP print and scan doctor again. 

Revise the Steps!

To resolve the Hp printer and scanner issues with Hp print and scan doctor you need to begin with Hp print and scan doctor download on your PC device. Hp scan doctor resolves all the issues with your HP scanner and then you can resume scanning. Similarly Hp print doctor resolves all issues with your Hp printer. Enjoy a smooth printing and scanning experience now.

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